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Leading Change

Achieving sustained outcomes through transformation requires thoughtful planning. It is dependent on shifting behaviours and attitudes of those involved.

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Implementation is never a straight line. By leveraging an adaptive approach we help you test new ideas and implement change. All while building capacity to sustain the momentum into the future. ​

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This approach will optimize performance and improve quality all while aligning strategy, governance and policies to scale.

Program
Design

  • Program and Service Reviews

  • Problem and Opportunity Identification

  • Value Stream Mapping

  • Customer Journey Mapping and Persona Development

Stakeholder
Engagement

  • Stakeholder Analysis & Planning

  • Partnership Strategy Development

  • Scale and Sustainability Plans

  • Continuous Improvement Models

  • Performance Measures & Monitoring

Measurement 
& Continuous
Improvement

Change
Management

  • Change Readiness Assessments

  • Change Strategies and Plans

Project
Management

  • Project Management and Implementation 

  • Quality Improvement Plans

  • Program Implementation Strategies and Action Plans

  • Logic Model Development and Evaluation Plans

Evaluation

Nancy Worsfold

Executive Director, Ottawa Shared Services Organization

"Thank you for your excellent report! Our experience working with BoardWalk Group was really top notch. You were organized, on time and on schedule, and had the right combination of expertise with regards to software and change management to help us understand our path forward. We are already implementing your recommendations. I highly recommend your work." 
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